Field Applications Scientist 1 – Illumina, Inc. – San Francisco, CA

Job ID: 6030
Job date: 2016-09-27

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Job Description:
All About Us

Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $1.9 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of December 2014, the company had a $26 billion market capitalization. All About You

We are looking for a Field Applications Scientist to serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention.

Responsibilities:
Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction. Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel. Developing and maintaining positive relationships with customers in assigned territory. Providing strategic and competitive customer feedback to Marketing and product development teams. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Requirements:
3-5 years biotech experience preferred
Experience using Genotyping and Next-Generation Sequencing technologies preferred
Experience working in a regulated clinical environment preferred
Prior field experience supporting customers in a highly technical field preferred
Demonstrated understanding of commonly-used Genotyping data analysis software applications and/or Bioinformatics tools and programs desired
Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment
Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred
Demonstrated written and verbal communication and training skills
Clear vision of and commitment to providing outstanding customer service Must be willing to travel up to 50% Education:
BA/BS with 3 years experience and/or MS/Ph.D ( Genetics, Cell and/or Molecular Biology, Biochemistry, Chemistry, Bioinformatics or related field) Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information


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